Privacy Policy

Last updated: [10 January 2026]

Shutter Hire is committed to protecting your privacy. This Privacy Policy explains how I collect,
use, store, and share personal information when you visit my website, enquire about my services, or book a session.

Who I am

Business name: Shutter Hire
Website: https://www.shutterhire.co.uk
Contact email: info@shutterhire.co.uk
Phone: 07703774166
Location: 14 Camms Corner, Dinas Powys, Vale of Glamorgan, South Wales, UK

What information I collect

I may collect the following personal information:

  • Contact details – name, email address, phone number, postal address (if provided).
  • Booking details – session type, dates, preferences, and any notes you provide.
  • Children’s information – only what is necessary for the session (e.g. baby’s first name, age, due date) if provided.
  • Payment information – handled securely by my payment providers; I do not store full card details.
  • Website usage data – IP address, device/browser information, and pages visited (via analytics/cookies).
  • Images/video – photographs and video footage created during sessions.

How I collect information

  • When you submit an enquiry or booking form on my website
  • When you contact me by email, phone, or social media
  • When you sign a contract, complete a questionnaire, or use a client portal (e.g. 17hats)
  • Automatically through cookies and analytics tools

How I use your information

I use your information to:

  • Respond to enquiries and provide quotes
  • Deliver photography/videography services and manage bookings
  • Send invoices, take payments, and keep financial records
  • Deliver galleries and digital products
  • Provide customer support and manage client communication
  • Improve my website and services
  • Send marketing emails only if you have opted in (you can unsubscribe at any time)

Lawful bases for processing (UK GDPR)

I process personal data under the following lawful bases:

  • Contract – to provide services you book or request.
  • Legitimate interests – to run my business, respond to enquiries, and improve services.
  • Consent – for marketing emails and, where applicable, for using images for promotional purposes.
  • Legal obligation – for accounting/tax requirements.

Photography and videography content

Photos and videos created during your session are personal data when they identify you. I will use images for marketing
(e.g. website, social media, printed materials) only where you have provided permission via a signed agreement,
contract clause, or written consent.

If you do not consent to promotional use, your images will still be captured and delivered as part of your booking,
but they will not be used publicly.

Children’s privacy

I only collect and process children’s information where necessary to provide the booked service (such as newborn photography).
If you have any concerns about the data you provide, contact me and I will address them promptly.

Who I share your information with

I may share information only when necessary with trusted providers, such as:

  • Client management and forms – e.g. 17hats (booking, contracts, questionnaires, invoicing).
  • Gallery delivery – online galleries and file delivery services.
  • Payment providers – for processing payments.
  • Email marketing platforms – if you opt in to marketing emails.
  • Website/analytics providers – to understand how visitors use the site (cookies/analytics).

I do not sell your personal information.

International transfers

Some service providers may store data outside the UK. Where this happens, I ensure appropriate safeguards are in place
(e.g. UK-approved data transfer mechanisms) to protect your information.

How long I keep your information

  • Enquiries – typically kept for up to 12 months, unless you become a client.
  • Client records – retained as required for business and legal purposes (often up to 6 years for tax/accounting records).
  • Images and video files – retained for [your typical retention period, e.g. 12 months] after delivery unless otherwise agreed.

How I protect your information

I take appropriate security measures, including secure systems, restricted access, and reputable third-party platforms.
However, no method of transmission over the internet is 100% secure.

Your rights

Under UK data protection laws, you have rights including:

  • The right to access the personal data I hold about you
  • The right to correct inaccurate data
  • The right to request deletion (where applicable)
  • The right to restrict or object to processing (in certain circumstances)
  • The right to data portability (in certain circumstances)
  • The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact me using the details above.

Cookies

This website uses cookies to improve your experience and understand website traffic. Some cookies are essential,
while others (such as analytics/marketing cookies) may require your consent depending on how your site is configured.

You can control cookies through your browser settings and, where available, through on-site cookie controls.

Meta Pixel and advertising

I may use Meta Pixel (Facebook/Instagram) to measure advertising performance and understand how visitors interact with the website.
This may involve cookies and tracking technologies. You can manage your ad preferences through your Meta account settings.

Links to other websites

My website may contain links to other websites. I am not responsible for their privacy practices, so please review their policies.

Complaints

If you’re unhappy with how I’ve handled your personal data, please contact me first so I can try to resolve it.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Changes to this Privacy Policy

I may update this policy from time to time. The latest version will always be posted on this page.